Shipping

Shipping Methods

Shipping method depends on several factors, including tray quantity and destination. Phyllatech, LLC will choose the method that is most cost-effective and efficient and charge actual freight costs. If you have a preferred shipping method, we will do our best to accommodate your wishes. Freight estimates can be provided upon request.

Please note: Handling charge: $5.00 per order. Box charge: $6.00 per box

Contract Trucking

This type of shipment requires a minimum of 500 trays and is available nationwide. Trays are transported on racks and delivered to your location. Charges are based on order size and destination. On occasion, we can combine orders to meet the minimum.

Rack & Pallet Shipments

Shipments of more than 24 trays usually ship via common carrier. Trays are shelved on wooden racks and wrapped for delivery. If requested, trays can be boxed and palletized. Box charges and a pallet charges will apply.

To receive your shipment on a rack or pallet, your location must be accessible by tractor trailer, and you must have a forklift or loading dock. If you do not have means to offload a pallet or rack, lift gate service may be available for an additional charge.

Boxed Shipments

Orders of 24 trays or fewer usually ship via FedEx Ground. Please provide a valid street address for delivery. FedEx will not deliver to PO boxes.

Please open boxes immediately upon arrival. Plants that sit too long in boxes are subject to stress and may die.

Customer Pickup

Please call at least two days in advance to schedule pickup. If you cannot arrive at the scheduled time, please call us as soon as possible. A restocking fee of $50 or 5% of the order total, whichever is greater, may apply if plants are not picked up within 24 hours. We customarily schedule pickups for Wednesday through Friday. There are no additional charges for customer pickup.

Shipping Under Adverse Conditions

We may need to delay shipping during extreme weather conditions, or when weekend or holiday delays could result in plants remaining undelivered. If so, we will contact you with a new ship date. If you choose to have us ship your plants under adverse conditions, you must sign a shipping waiver, which releases Phyllatech, LLC from responsibility for damages or plant death.

Phytosanitary Certification & Special Treatments

Some countries and U.S. states require a phytosanitary inspection and certificate. Other states may require special treatment to comply with federal or state quarantines and regulations. Additional fees may apply.